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the team

the smart team

Our modern offices are home to hand-picked teams of leading industry figures who have impacted and influenced the local market with their in-depth knowledge and long standing customer service.

Like any business, smarthomes is only as good as its employees and ours have all either been with us from the start or have been head-hunted by us. The one thing they all have in common is their positive, can-do attitude and their strong work ethic which drives them to do the best they possibly can.

sales team

Jamie Smart


When I started smarthomes 20 years ago, it was with the ambition of having a company that I, and my staff, could be proud of. To offer the very best in customer service so that our customers felt appreciated and could trust that they were receiving the very best care and advice. I am very proud of what we have and will continue to accomplish.

Russell Patterson

Sales Director

Having recently joined smarthomes, I love working as part of a team that are completely focused on the best customer experience standards I have even seen in 23 years in the industry. My role as Sales Director of Solihull is to promote Shirley’s number one agent into the Solihull area, which I have invaluable knowledge and experience of.

Louise Lane

Sales Director

My role as Sales Director at smarthomes involves all aspects of helping people move home. I particularly enjoy carrying out market appraisals and successfully gaining new instructions. I’m proud to work for such a forward thinking and market leading company. We offer a service which is second to none, offering a modern marketing approach with traditional values.

Simon Burchell

Sales Director

The fact that most of our team stay working here year after year tells you a lot about smarthomes. Our proactive and service-driven attitude not only helps our customers, but also helps our staff achieve their goals. My role is valuing clients’ homes and helping them sell, with a friendly and professional approach.

Josh Field

Sales Director

My role as a Sales Director is to carry out market appraisals in Hall Green and Acocks Green and oversee the whole process - from perspective vendors coming to the market through to showing potential buyers their new home. The job role entails change every day, and this is one of the key reasons I enjoy working for smarthomes.  With a great team ethos, smarthomes is a really enjoyable place to work.

Helen Cole

Senior Manager

My role of Sales Progression Manager is varied and brings different challenges which I find very rewarding. The company always strives to provide the highest level of customer service and is continually investing in both the staff and new ideas. I am very proud to be part of the smarthomes team.

Emma Daffurn

Office Manager

My role over the past 8 years has changed considerably and working for smarthomes has allowed me to progress my career.  I’ve become highly skilled in many aspects of the agency, resulting in my current position as Instructions Manager. The team at smarthomes are great to work with and I look forward to many more years of service with them.

Irene Pullin

Senior Sales Negotiator

I joined smarthomes in 2018 to work alongside Russell Patterson as a Senior Sales Negotiator.  I love this particular role - interacting with vendors and purchasers, carrying out viewings, providing feedback and agreeing sales.  After having known Jamie for several years, I chose to work for smarthomes based on their reputation for great customer service.

Nicola Papageorgiou

Sales Negotiator

I joined the smarthomes team in 2018 as a Trainee Sales Negotiator, on an apprenticeship, and am learning something new every day. The atmosphere is friendly and supportive, and I’m delighted to be working for a company that takes care of their staff, staff who deliver award-winning customer service.

Gemma Byrne

Sales Negotiator

Having previously worked for Smart homes 5 years ago I took some time out to explore other career opportunities in 2017, however I missed the buzz of Smart homes and have recently re-joined the team as a Sales Negotiator. I am delighted to be back working for a friendly and hardworking team who help vendor’s and potential buyers in finding their perfect home.

Demi Leek

Sales Negotiator

I recently joined the smart homes team working along side Josh Field and Simon Burchell as a sales negotiator. My role involves interacting with vendors and purchasers, carrying out viewings, providing feedback and agreeing sales. I have worked in the property industry since 2017 and hope to progress my career further with smart homes. Its great getting to work with such a friendly and pro active team.

Gin Kaur

Sales Progressor

I joined smarthomes a year ago to become part of their sales progression team, where I assist both vendors and purchasers with their move from when the sale is agreed to the day they get their keys. I have found that no two sales are ever the same and it’s great being part of the client’s journey. My role is often challenging but also very rewarding.

Jackie Jenkins

Sales Progressor

After over 20 years in the estate agency industry, it is a pleasure to work as a Sales Progressor for smarthomes, who work hard to put the customer first on a daily basis. I thoroughly enjoy my role as I get great satisfaction from knowing that I have helped both vendors and purchasers complete their dream of owning their ideal home.

Lexley Higgins

Sales Administrator

I was very excited to join Smart Homes working as part of the sales administration team as they are a very well known and well-respected company with a friendly, supportive and proactive team that prides itself in delivering excellent customer service where I hope to progress my career further.

Laurentia Tagara

Sales Progressor

As a brand new member of the team at smarthomes, I am delighted to be part of a company that always put the customer first. In my short time as a sales progressor, I have come to realise that a sale will only be as straightforward as the individuals facilitating the process. As a sales progressor I aim to go the extra mile and take great satisfaction in my role, knowing that I can assist a vendor or a purchaser in owning their dream home.

Laura Wintle

Senior Sales Administrator

I am responsible, as Sales Administrator, for overseeing the office administration, to ensure our vendors’ properties are showcased to their full potential and to bring them to the market quickly. The team’s enthusiasm drives everyone to go above and beyond for our clients and this enables us to exceed expectations. The gratitude shown to us for doing so is a highlight of my role.

Melissa Rodgers

Sales Administrator

I have worked within Estate Agency since 2006 as a Sales Administrator and was very excited to be able to join the administration team here at smarthomes. It’s a pleasure to work for such a successful and well-known company and I can really see the dedication and great customer service every one of my colleagues provides to our clients every single day”.

Robert Morgan

Sales Administrator

I am very pleased to have joined Smart Homes working as part of the sales administration team. I have worked in estate agency for over 15 years and so have been able to bring a wealth of knowledge with me to ensure that all tasks are completed in a timely and accurate manner.

Sonia Spellman

Viewing Representative

I work as  Viewing Representative for smarthomes and absolutely relish the role.  I get to engage with clients during the viewings and then provide feedback to the office, so they are able to relay this to the vendor.  I love hearing that a sale has been agreed following a viewing and I am proud to be associated with the market-leading agent in the area.

Martin Wintle

Viewing Representative

I work for smarthomes as a Viewings Representative and the excitement of finding a home for the purchaser gives me great satisfaction. I am also very honoured to be asked to help sell the vendor’s home, usually someone’s biggest asset. I feel part of a caring and professional team who are dedicated to the customers and their job.

Louise Lewis

Mortgage Advisor

As the in-house mortgage consultant, I provide advice to those buying, selling & re-financing their property. A mortgage is often an instrumental part of the home buying process and I feel a great sense of satisfaction seeing my clients collect the keys for their new home. I love being part of a team whose customers are their number one priority.

lettings team

Amanda Dodd

Lettings Director

Never before have the challenges in the rental sector been as great as they are. My role as Lettings Director requires me to keep abreast with all the legislative, compliance and commercial demands that our Landlords face. Every day is different, exciting and busy. Seeing happy tenants collect keys for their new home remains one of the highlights of my position. Everyone at Smarthomes plays an important part in that process. Supporting my team in delivering the best service possible is a responsibility I take very seriously and relish.

Senka Dragicevic

Lettings Manager

My role as Senior Lettings Negotiator is to carry out market appraisals and oversee tenant applications.  I really relish working for a company who continually invest in their staff and resources, enabling us to deliver the very best customer service and achieve award-winning results.

Mark Farebrother

Senior Property Manager

I have worked in the industry for over 15 years and my current role as Senior Property Manager means that I spend most of my time out of the office, carrying out check-outs and property inspections. I love working for a company that cares about their staff and love that everyone gets on so well.

Alan Johnson

Lettings Negotiator

smarthomes has a good reputation within the industry and I identify with the main principle of the business which is delivering the best possible customer experience. My role is to guide prospective tenants through the rental process, and the best part of the job is knowing that you have given the best service possible and being rewarded with nice comments.

Tracey Roberts

Applications Co-ordinator

I enjoy being a member of a supportive team within a thriving company. My role as Application Co-ordinator involves preparing letting contracts and checking inventories and all other legal documentation that ensure all properties comply to current legislation.

Laura Bowen

Lettings Negotiator

My role as Junior Lettings Negotiator is to assist with general administration tasks and to take people through the referencing process, which is different every time. Every day there is something new to learn, which keeps the days interesting and challenging. I enjoy working for such a thriving company with a brilliant team behind it.

Kelly Wright

Lettings Administrator

As a Property Manager I provide support to tenants and landlords alike through tenancy renewals, maintenance queries and end of tenancy check-outs. We are faced with new challenges every day but working for a good business, who continually supports their staff and has a great team ethos, means we can deliver an excellent customer experience.

Gemma Davis​

Inventory Clerk

No two days are the same in my role as inventory clerk at Smart Homes. I have worked in this industry for a few years and have a passion for property. The job sees me out and about ensuring that our properties meet our high standards and are compliant ready for our tenants to move into their new home. I love working for such a forward thinking company with such passionate staff

Beena Mistry

Accounts Manager

I have worked within an accountancy practice for over 12 years and have gained knowledge and experience in all aspects of accounts and payroll. My role as Accounts Manager involves all Landlords and Suppliers are paid on a timely manner and the bookkeeping is kept up to date. I enjoy working for such a thriving company and very proud to be part of the smarthomes team.

Alex Bird

Lettings Administrator

I was just completing my Level Two qualifications in Business Administration when I applied for the Administrators Apprenticeship with smarthomes. I think that it is a fantastic opportunity for a young person to join such a well known Company and work alongside some amazing people.

new homes team

Julia Evans

Sales Director

I am really excited about my future with smarthomes, I have worked for a number of larger developers and understand the buying process and what is needed to achieve sales and I believe that with smarthomes I can help grow this side of their business.

Louise Powell

New Homes Manager

I am very excited to join the Land and New Homes department at smarthomes. My role as new sales advisor will involve all aspects of the sales process, from the initial sales to signing the contract, right through to completion. I am very proud to be working for a company which prides itself in excellent customer service.

Jade Barnwell

New Homes Advisor

I am excited to join the Land and New Homes department at smarthomes. I have worked in the industry since 2016 working with residential sales and New Homes. My role as New Homes Sales Advisor will involve all aspects of the sales process, from the initial sales right through to completion. I exceed in excellent customer service and always look to go the extra mile.

Dawn Froud

New Homes Sales Advisor

I have over 30 year experience in all aspects of estate agency, dealing with both new homes and second hand sales. Over this period I have ran 2 very successful estate agency branches/sales teams. I am thrilled to be joining the Land & New Homes team and feel I can add great value to a very successful company. I’m experienced in management, selling off plan, preparing and delivering sales & marketing reports and my customer care/customer focus is very important to me.

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