the team

the smart team

Our modern offices are home to hand-picked teams of leading industry figures who have impacted and influenced the local market with their in-depth knowledge and long standing customer service.

Like any business, smarthomes is only as good as its employees and ours have all either been with us from the start or have been head-hunted by us. The one thing they all have in common is their positive, can-do attitude and their strong work ethic which drives them to do the best they possibly can.

sales team

Jamie Smart


Since I started smarthomes in 1997, it was with the ambition of having a company that I, and my staff, could be proud of. To offer the very best in customer service so that our customers felt appreciated and could trust that they were receiving the very best care and advice. I am very proud of what we have and will continue to accomplish.

Louise Lane

Sales Director

My role as Sales Director at smarthomes involves all aspects of helping people move home. I particularly enjoy carrying out market appraisals and successfully gaining new instructions. I’m proud to work for such a forward thinking and market leading company. We offer a service which is second to none, offering a modern marketing approach with traditional values.

Simon Burchell

Sales Director

The fact that most of our team stay working here year after year tells you a lot about smarthomes. Our proactive and service-driven attitude not only helps our customers, but also helps our staff achieve their goals. My role is valuing clients’ homes and helping them sell, with a friendly and professional approach.

Josh Field

Sales Director

My role as a Sales Director is to carry out market appraisals in Hall Green and Acocks Green and oversee the whole process - from perspective vendors coming to the market through to showing potential buyers their new home. The job role entails change every day, and this is one of the key reasons I enjoy working for smarthomes.  With a great team ethos, smarthomes is a really enjoyable place to work.

Emma Daffurn

Office Manager

My role, since 2010 has changed considerably and working for smarthomes has allowed me to progress my career.  I’ve become highly skilled in many aspects of the agency, resulting in my current position as Office Manager. The team at smarthomes are great to work with and I look forward to many more years of service with them.

Irene Pullin

Senior Sales Negotiator

I joined smarthomes in 2018 as a Senior Sales Negotiator. I love this particular role - interacting with vendors and purchasers, carrying out viewings, providing feedback and agreeing sales. After having known Jamie for several years, I chose to work for smarthomes based on their reputation for great customer service.

Nicola Papageorgiou

Sales Negotiator

I joined the smarthomes team in 2018 as a Trainee Sales Negotiator, on an apprenticeship, and am learning something new every day. The atmosphere is friendly and supportive, and I’m delighted to be working for a company that takes care of their staff, staff who deliver award-winning customer service.

Tom Smart

Sales Negotiator

I am a new member of the smarthomes team and it is a very different environment to my previous. I carried out a Technician apprenticeship with Ferrari North Europe over the scale of four years. Over this time, I worked heavily with events and customers, this is where I found my love for customer facing service. I chose the route of Estate Agency as I have been brought up in the Industry as both Parents are heavily involved in the housing market. The Smart Homes team have welcomed me in and taught me the fundamentals in creating a property sale. I look forward to my future with smarthomes.

Adam Cox

Trainee Sales Negotiator

Having worked within customer service all my life and having a strong passion for property, I am excited to join the successful team at smarthomes. There are a few mantras that I tend to live my life by, one of my favourites is one of my grandfathers, which is. Never step on people on the way up, as you might meet them on the way back down and never judge a book by its cover.

Jeanette Lee

Sales Advisor

Having worked in customer focused roles for over 30 years I was delighted to join Smart Homes as a Sales Advisor. Having recently joined the company I have been impressed with the work ethic of everyone and the great service we provide. My role is varied and ranges from telephone enquiries to showing potential buyers around their new home. I am proud to tell people I work for Smart Homes.

Laura Wintle

Senior Sales Administrator

I am responsible, as Sales Administrator, for overseeing the office administration, to ensure our vendors’ properties are showcased to their full potential and to bring them to the market quickly. The team’s enthusiasm drives everyone to go above and beyond for our clients and this enables us to exceed expectations. The gratitude shown to us for doing so is a highlight of my role.

Robert Morgan

Sales Administrator

I am very pleased to have joined Smart Homes working as part of the sales administration team. I have worked in estate agency for over 15 years and so have been able to bring a wealth of knowledge with me to ensure that all tasks are completed in a timely and accurate manner.

Robert Williams

Viewing Representative

Having worked in the Finance and Property Sectors for over 35  years I was delighted to take the opportunity to join Smart Homes with their reputation for outstanding customer service. I love being able to help customers find their dream home and show them how Smart Homes Team can help them realise that dream. I look forward to meeting you.

Trevor Mack

Viewing Representative

Having worked in the industry during the 1990’s and previously with an online estate agent I have seen the problems that arise when support and communication are not adhered.

Therefore in bringing old school customer service values with the modern experience will influence and blend in with the teams approach to the friendly and professional efficiency expected.

Katie Wilson

Weekend Sales Advisor

Having worked for the last 35 years in the Finance Industry as predominantly a Mortgage Underwriter for a large Bank, with my 5 years as a Quality assurance and training specialist, I decided to take early semi-retirement. I have always had a keen interest in the Property market and love engaging with people face to face and on the phone. I was lucky enough to see the Weekend Sale assistant role advertised and knew of the excellent reputation of smarthomes which fitted my work / life requirements. I really enjoy working with different colleagues and the variety of calls and enquiries we get. The whole company has a brilliant customer service ethos and strive to do the very best for the customer, which is a value I hold dear. All the staff are very friendly helpful, it is a great place to work I feel very privileged to work for such a caring company.

John Reidy

Viewing Representative

My past experience is working 40 years in the engineering industry.  After taking early retirement, I knew I still had more to offer and since I have always enjoyed customer service, my role of Viewing Representative at smarthomes is a job I thoroughly enjoy.  I work with a great team who all care passionately about our clients.

April Stormont-Clarke

Viewing Representative


Denise Richards

Viewing Representative

Having previously worked for 30 years in customer focused roles within the financial sector, I have recently joined the smarthomes team as a weekend viewings agent. I enjoy being part of a great team & helping customers to find their perfect home.

sales progression team

Helen Cole

Senior Manager

My role of Sales Progression Manager is varied and brings different challenges which I find very rewarding. The company always strives to provide the highest level of customer service and is continually investing in both the staff and new ideas. I am very proud to be part of the smarthomes team.

Gin Kaur

Sales Progressor

I joined smarthomes a year ago to become part of their sales progression team, where I assist both vendors and purchasers with their move from when the sale is agreed to the day they get their keys. I have found that no two sales are ever the same and it’s great being part of the client’s journey. My role is often challenging but also very rewarding.

Debbie Guest

Sales Progressor

Having worked in this industry for 22 years from sales negotiator to Branch Manager for different companies I joined Smart Homes in October last year as part of the Sales progression team. The work can be challenging at times but always very rewarding once completion has been achieved

Gemma Sproston

Sales Progressor

Having previously worked for Smart homes 5 years ago I took some time out to explore other career opportunities in 2017, however I missed the buzz of Smart homes and have recently re-joined the team as a Sales Negotiator. I am delighted to be back working for a friendly and hardworking team who help vendor’s and potential buyers in finding their perfect home.

Melissa Rodgers

Sales Progressor

I have worked within Estate Agency since 2006 as a Sales Administrator and was very excited to be able to join the administration team here at smarthomes. It’s a pleasure to work for such a successful and well-known company and I can really see the dedication and great customer service every one of my colleagues provides to our clients every single day”.

Suzanne Danter

Sales Progressor

I joined smarthomes to become part of their sales progression team, where I assist both vendors and purchasers with their move from when the sale is agreed to the day they get their keys. I have found that no two sales are ever the same and it’s great being part of the client’s journey. My role is often challenging but also very rewarding.

mortgage advisor

Louise Lewis

Mortgage Advisor

As the in-house mortgage consultant, I provide advice to those buying, selling & re-financing their property. A mortgage is often an instrumental part of the home buying process and I feel a great sense of satisfaction seeing my clients collect the keys for their new home. I love being part of a team whose customers are their number one priority.

new homes team

Julia Evans

Sales Director

I am really excited about my future with smarthomes, I have worked for a number of larger developers and understand the buying process and what is needed to achieve sales and I believe that with smarthomes I can help grow this side of their business.

Louise Powell

New Homes Manager

I am very excited to join the Land and New Homes department at smarthomes. My role as new sales advisor will involve all aspects of the sales process, from the initial sales to signing the contract, right through to completion. I am very proud to be working for a company which prides itself in excellent customer service.

Dawn Froud

New Homes Advisor

I have over 30 year experience in all aspects of estate agency, dealing with both new homes and second hand sales. Over this period I have ran 2 very successful estate agency branches/sales teams. I am thrilled to be joining the Land & New Homes team and feel I can add great value to a very successful company. I’m experienced in management, selling off plan, preparing and delivering sales & marketing reports and my customer care/customer focus is very important to me.

Adele Hemming

Marketing Manager

I am very excited to be a part of the New Homes team as their Marketing Manager. My role is to work alongside Julia and developers, plan marketing strategies for each development and prepare presentations to obtain new business. I bring a wealth of experience working with property developers within a creative industry and look forward to implementing new ideas and helping grow this side of the business.

Rory Powell

Trainee New Homes Sales Advisor

After gaining substantial experience and confidence working in the hospitality trade I am thrilled to be a part of a new challenge with smarthomes New Homes.  With the support from such a knowledgable team I believe my understanding will grow and translate into offering some fantastic customer service, something smart homes are renowned for.  I am grateful for this exciting opportunity presented within my apprenticeship scheme at New Homes and cannot wait to demonstrate my passion and love for customer service.

land team

Simon Cable

Head of Land

I’m thrilled to join the smarthomes team, working alongside some of the most dedicated and professional individuals in estate agency. As Head of Land and Commercial I bring with me a wealth of experience of the local commercial property market, especially retail and leisure. I’m always on the look-out for land and commercial opportunities, no matter how big or small, whether it’s land at the back of someone’s garden or managing the freehold sale of a business.

commercial team

Warren Matthews

Head of Commercial

I have always been passionate about property, having come from a building family and trained as a structural and civil engineer.
In the late 80's I had a career change and started selling property, cutting my teeth in the local area. For the past 20 years, I have owned and successfully run Shakespeares Estate Agents until the retirement of my business partner led to us selling the business.
I am now excited to be part of smarthomes Land and Commercial and look forward to sharing my local knowledge and experience. Determined to bring in line with residential the high levels of service, marketing and attention to detail commercial have never received, which is key to smarthomes success.
Giving clients honest feedback on how their property compares to others. You will receive a truly professional service and marketing campaign to match with access to a passionate team when you need them, giving you real Smart advice.


Beena Mistry

Accounts Manager

I have worked within an accountancy practice for over 12 years and have gained knowledge and experience in all aspects of accounts and payroll. My role as Accounts Manager involves all Landlords and Suppliers are paid on a timely manner and the bookkeeping is kept up to date. I enjoy working for such a thriving company and very proud to be part of the smarthomes team.

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