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the team

the smart team

Our modern offices are home to hand-picked teams of leading industry figures who have impacted and influenced the local market with their in-depth knowledge and long standing customer service.

Like any business, smarthomes is only as good as its employees and ours have all either been with us from the start or have been head-hunted by us. The one thing they all have in common is their positive, can-do attitude and their strong work ethic which drives them to do the best they possibly can.

sales team

Jamie Smart


When I started smarthomes 20 years ago, it was with the ambition of having a company that I, and my staff, could be proud of. To offer the very best in customer service so that our customers felt appreciated and could trust that they were receiving the very best care and advice. I am very proud of what we have and will continue to accomplish.

Louise Lane

Sales Director

My role as Sales Director at smarthomes involves all aspects of helping people move home. I particularly enjoy carrying out market appraisals and successfully gaining new instructions. I’m proud to work for such a forward thinking and market leading company. We offer a service which is second to none, offering a modern marketing approach with traditional values.

Russell Patterson

Sales Director

Having recently joined smarthomes, I love working as part of a team that are completely focused on the best customer experience standards I have even seen in 23 years in the industry. My role as Sales Director of Solihull is to promote Shirley’s number one agent into the Solihull area, which I have invaluable knowledge and experience of.

Simon Burchell

Sales Director

The fact that most of our team stay working here year after year tells you a lot about smarthomes. Our proactive and service-driven attitude not only helps our customers, but also helps our staff achieve their goals. My role is valuing clients’ homes and helping them sell, with a friendly and professional approach.

Josh Field

Sales Director

My role as a Sales Director is to carry out market appraisals in Hall Green and Acocks Green and oversee the whole process - from perspective vendors coming to the market through to showing potential buyers their new home. The job role entails change every day, and this is one of the key reasons I enjoy working for smarthomes.  With a great team ethos, smarthomes is a really enjoyable place to work.

Emma Daffurn

Office Manager

My role, since 2010 has changed considerably and working for smarthomes has allowed me to progress my career.  I’ve become highly skilled in many aspects of the agency, resulting in my current position as Office Manager. The team at smarthomes are great to work with and I look forward to many more years of service with them.

Irene Pullin

Senior Sales Negotiator

I joined smarthomes in 2018 to work alongside Russell Patterson as a Senior Sales Negotiator. I love this particular role - interacting with vendors and purchasers, carrying out viewings, providing feedback and agreeing sales. After having known Jamie for several years, I chose to work for smarthomes based on their reputation for great customer service.

Nicola Papageorgiou

Sales Negotiator

I joined the smarthomes team in 2018 as a Trainee Sales Negotiator, on an apprenticeship, and am learning something new every day. The atmosphere is friendly and supportive, and I’m delighted to be working for a company that takes care of their staff, staff who deliver award-winning customer service.

Tom Smart

Sales Negotiator

I have an interest in all music from the early 60s  through  current
I am an accomplished guitarist and have performed at venues such as “the Cavern Club and O2 Academy. I attended St. Peter’s Catholic school in Solihull, at 16 I commenced a four year apprenticeship scheme with Ferrari Grey Paul and graduated as the youngest qualified Ferrari Technician in the uk . After reviewing my future plans and and achievements to date I made the decision to follow in my fathers footsteps and enter the world of real estate which I guess I have always had an inherent interest  in from an early age . I have now commenced the first stage of my property diploma and I hope to have completed all modules by the end of 2021. I thoroughly enjoy the extremely fast pace at smarthomes and have a real passion for customer service .

Adam Cox

Trainee Sales Negotiator

Having worked within customer service all my life and having a strong passion for property, I am excited to join the successful team at smarthomes. There are a few mantras that I tend to live my life by, one of my favourites is one of my grandfathers, which is. Never step on people on the way up, as you might meet them on the way back down and never judge a book by its cover.

Jeanette Lee

Sales Advisor

Having worked in customer focused roles for over 30 years I was delighted to join Smart Homes as a Sales Advisor. Having recently joined the company I have been impressed with the work ethic of everyone and the great service we provide. My role is varied and ranges from telephone enquiries to showing potential buyers around their new home. I am proud to tell people I work for Smart Homes.

Laura Wintle

Senior Sales Administrator

I am responsible, as Sales Administrator, for overseeing the office administration, to ensure our vendors’ properties are showcased to their full potential and to bring them to the market quickly. The team’s enthusiasm drives everyone to go above and beyond for our clients and this enables us to exceed expectations. The gratitude shown to us for doing so is a highlight of my role.

Robert Morgan

Sales Administrator

I am very pleased to have joined Smart Homes working as part of the sales administration team. I have worked in estate agency for over 15 years and so have been able to bring a wealth of knowledge with me to ensure that all tasks are completed in a timely and accurate manner.

Melissa Rodgers

Sales Administrator

I have worked within Estate Agency since 2006 as a Sales Administrator and was very excited to be able to join the administration team here at smarthomes. It’s a pleasure to work for such a successful and well-known company and I can really see the dedication and great customer service every one of my colleagues provides to our clients every single day”.

Lexley Higgins

Sales Administrator

I was very excited to join Smart Homes working as part of the sales administration team as they are a very well known and well-respected company with a friendly, supportive and proactive team that prides itself in delivering excellent customer service where I hope to progress my career further.

Steve Barlow

Viewing Representative

After working in sales for over 40 years, I was delighted to have the opportunity to join the Smart Homes Team. Everyone in the team is so professional, and the customer service from start to finish is 2nd to none.

Trevor Mack

Viewing Representative

Having worked in the industry during the 1990’s and previously with an online estate agent I have seen the problems that arise when support and communication are not adhered.

Therefore in bringing old school customer service values with the modern experience will influence and blend in with the teams approach to the friendly and professional efficiency expected.

Robert Williams

Viewing Representative

Having worked in the Finance and Property Sectors for over 35  years I was delighted to take the opportunity to join Smart Homes with their reputation for outstanding customer service. I love being able to help customers find their dream home and show them how Smart Homes Team can help them realise that dream. I look forward to meeting you.

sales progression team

Helen Cole

Senior Manager

My role of Sales Progression Manager is varied and brings different challenges which I find very rewarding. The company always strives to provide the highest level of customer service and is continually investing in both the staff and new ideas. I am very proud to be part of the smarthomes team.

Gin Kaur

Sales Progressor

I joined smarthomes a year ago to become part of their sales progression team, where I assist both vendors and purchasers with their move from when the sale is agreed to the day they get their keys. I have found that no two sales are ever the same and it’s great being part of the client’s journey. My role is often challenging but also very rewarding.

Laurentia Tagara

Sales Progressor

I joined smarthomes a year ago to become part of their sales progression team, where I assist both vendors and purchasers with their move from when the sale is agreed to the day they get their keys. I have found that no two sales are ever the same and it’s great being part of the client’s journey. My role is often challenging but also very rewarding.

Gemma Sproston

Sales Progressor

Having previously worked for Smart homes 5 years ago I took some time out to explore other career opportunities in 2017, however I missed the buzz of Smart homes and have recently re-joined the team as a Sales Negotiator. I am delighted to be back working for a friendly and hardworking team who help vendor’s and potential buyers in finding their perfect home.

mortgage advisor

Louise Lewis

Mortgage Advisor

As the in-house mortgage consultant, I provide advice to those buying, selling & re-financing their property. A mortgage is often an instrumental part of the home buying process and I feel a great sense of satisfaction seeing my clients collect the keys for their new home. I love being part of a team whose customers are their number one priority.

lettings team

Michael Scott

Senior Lettings Manager

I was delighted to be invited to join the team at ‘smarthomes’, as the company’s reputation for providing only the best in customer service is something which is very close to my heart.

Having previously spent 14 years working as an Associate Director for one of the largest and best regarded independent agents in South Warwickshire, I gained a great amount of knowledge and experience from managing a large lettings department which dealt with a wide range of different tenancies and properties, all within the private rented sector and all with their own specific issues.  This enabled me to undertake and complete the Level 5 Diploma from the Association of Residential Letting Agents, which gives me ‘Fellow’ membership. 

I am extremely excited to bring my working knowledge of the industry to a new team and provide new clients with the level of service ‘smarthomes’’ is renowned for.   

Senka Dragicevic

Lettings Manager

My role as Senior Lettings Negotiator is to carry out market appraisals and oversee tenant applications.  I really relish working for a company who continually invest in their staff and resources, enabling us to deliver the very best customer service and achieve award-winning results.

Alan Johnson

Lettings Negotiator

smarthomes has a good reputation within the industry and I identify with the main principle of the business which is delivering the best possible customer experience. My role is to guide prospective tenants through the rental process, and the best part of the job is knowing that you have given the best service possible and being rewarded with nice comments.

Mark Farebrother

Senior Property Manager

I have worked in the industry for over 15 years and my current role as Senior Property Manager means that I spend most of my time out of the office, carrying out check-outs and property inspections. I love working for a company that cares about their staff and love that everyone gets on so well.

Amy Willetts

Property Consultant

I re-joined the Lettings team in 2020, now working as a Property Consultant. My role allows me to have a relationship with both Landlord and Tenant, to ensure the duration of the tenancy runs smoothly. This includes dealing with any queries, making sure all legal requirements are kept up to date and lots more involvement. I’m looking forward to seeing my career thrive with smarthomes.

Tracey Roberts

Applications Co-ordinator

I enjoy being a member of a supportive team within a thriving company. My role as Application Co-ordinator involves preparing letting contracts and checking inventories and all other legal documentation that ensure all properties comply to current legislation.

Laura Bowen

Lettings Negotiator

My role as Junior Lettings Negotiator is to assist with general administration tasks and to take people through the referencing process, which is different every time. Every day there is something new to learn, which keeps the days interesting and challenging. I enjoy working for such a thriving company with a brilliant team behind it.

new homes team

Julia Evans

Sales Director

I am really excited about my future with smarthomes, I have worked for a number of larger developers and understand the buying process and what is needed to achieve sales and I believe that with smarthomes I can help grow this side of their business.

Louise Powell

New Homes Manager

I am very excited to join the Land and New Homes department at smarthomes. My role as new sales advisor will involve all aspects of the sales process, from the initial sales to signing the contract, right through to completion. I am very proud to be working for a company which prides itself in excellent customer service.

Dawn Froud

New Homes Advisor

I have over 30 year experience in all aspects of estate agency, dealing with both new homes and second hand sales. Over this period I have ran 2 very successful estate agency branches/sales teams. I am thrilled to be joining the Land & New Homes team and feel I can add great value to a very successful company. I’m experienced in management, selling off plan, preparing and delivering sales & marketing reports and my customer care/customer focus is very important to me.

Joanne Williams

New Homes Advisor

I’m really excited to be joining the New Homes team. As an experienced customer service manager I understand the importance of building good rapports with customers. My passion is to ensure all our customers receive a bespoke customer experience which is unique to them. My main objective is that all our customers buy their perfect home.


Beena Mistry

Accounts Manager

I have worked within an accountancy practice for over 12 years and have gained knowledge and experience in all aspects of accounts and payroll. My role as Accounts Manager involves all Landlords and Suppliers are paid on a timely manner and the bookkeeping is kept up to date. I enjoy working for such a thriving company and very proud to be part of the smarthomes team.

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