smarthomes reviews

smart reviews

The following reviews have been written by our customers who have all experienced the smarthomes approach.

These reviews have been supplied independently to by customers who have sold their house with us, by those whose properties we let and also by the tenants that we deal with on an ongoing basis.
Have a read through and you’ll see why we’ve been voted the best overall agent in B90 from 2014 to 2017.

Raj Thandi
02 Jul 2020 13:00
An excellent service in these difficult times. Viewings were arranged with correct social distancing at all times. Snagging list was attended to promptly with a smooth handing over of keys. Also a delightful welcoming hamper...

Paul Revill
02 Jul 2020 12:00
I only write reviews if I feel I have had an excellent service and this has certainly been the case with Julia and Louise at Smart Homes. Julia and Louise showed me several apartments. They were very patient and I felt they...

Louise Jones
02 Jul 2020 08:00
Excellent service from the start to finish I received help and support with applying for a mortgage all the way through to completion. I would like to thank Gin Kaur for her overseeing the sale and purchase of our property...

Andrew Blackburn
29 Jun 2020 20:00
Well done Smarthomes Shirley, I don’t normally give reviews but I wish to do so for Smarthomes Shirley. We received excellent service from the whole team throughout the whole process. Especially as we had to cope...

Scott Wakefield
23 Jun 2020 11:00
So my experience was a little unorthodox, given I was purchasing a property as a worldwide crisis was emerging, however Jade and Julia of Smart Homes were phenomenal in their service and communication. I dealt with Jade from...

Debbie Hunt
22 Jun 2020 23:00
My review is for the fantastic service I received from Louise Lane. I was buying and selling Thank you Louise for everything you have done on both the sale and purchase of my properties. You have been instrumental in ...

Josh N
16 Jun 2020 01:00
Very friendly and helpful. Answered all questions efficiently and kept us regularly updated with our sale progress. Would definitely use this agent again.

Jenny Larkin
10 Jun 2020 15:00
Thank you to Senka for her help renting out my property. Senka always got back to me quickly and was always on hand to give professional advice. As a result of dealing with Senka I would not hesitate to recommend Smart...

jayker dave
09 Jun 2020 17:00
Had the misfortune of the sale going through during the covid crisis, but the team at Smart Homes were always replying to my emails and keeping me informed and answering any questions I had.The sale did finally go through...

Sarah Jones-Ray
08 Jun 2020 08:59
I cannot express enough to say to any person wishing to sell their home, to not go with Smart Homes. They are manipulative and conniving! They sell your home in the interest for themselves making money, earning bonuses! They...

Sue Damms
07 Jun 2020 21:00
I will like to use this opportunity to say a big thank you to Dawn Froud for the excellent customer service provided during the process of purchasing a new home. I am grateful beyond words for all the support we received, ...

Emily Grant
18 May 2020 10:00
Smart Homes were really helpful throughout the process. As a first time buyer with no knowledge of the process, Helen was fantastic at keeping me up to date at each stage. Would highly recommend!

Gill Hennessey
02 May 2020 14:00
Smart Homes, from the date of instruction to completion, were extremely courteous and professional. I was kept well informed at all stages by Helen Cole in Sales Progression, who was able to arrange a satisfactory completion...

Robert Day
30 Apr 2020 19:00
I used Smart Homes to sell my late Aunt\'s property in Solihull. Russell did the valuation and the brochure and gave me invaluable advice. Irene Pullin organised the viewings and then Helen Cole took over the sales...

28 Apr 2020 16:31
Smart Homes were very professional from start to finish and we appreciated their efforts during lockdown. They allowed us to view the property again after agreeing the purchase too. The aftercare from sale agreed to...

Anna M
08 Apr 2020 08:00
Excellent customer service! I recently moved to Shirley from Kent and the process was made so easy by Helen at Smartmove. I was kept in the loop every part of the way and I really felt supported. Having a weekly update from...

Annabelle Malone
07 Apr 2020 13:00
Brilliant service from start to finish. Always kept us updated with the sale of our property every week. Would highly recommend.

Mr O
06 Apr 2020 14:00
Sales Progression - Exceptional...… I generally don\'t write reviews, but on this occasion I felt it would be remiss, not to highlight the outstanding efforts of Helen Cole, Sales Progression...

Adrian W
02 Apr 2020 09:56
Adrian- Senka and her team have always been professional in the way they advise us. Smart remain the \"go-to\" lettings team for Dickens Heath

Bob Spittle
31 Mar 2020 22:00
Excellent! A complete service from valuation to completion. A Company with a total team ethic working tirelessly for the Customer. Our exchange and completion would not have happened without the expertise and...

John Cotton
30 Mar 2020 08:00
I was very impressed with Shirley branch yet again especially Helen and Russel.To have to sell the family home is very upsetting but they were all very sympathetic and kept me well informed of all processes of the sale.Helen...

Mohammed M
29 Mar 2020 00:00
Great service and always willing to help. Helen who was dealing with my purchase was always on the ball and great with keeping me informed

Daniel Hammond
20 Mar 2020 15:53
I have bought and sold a number of houses through Smart Homes. The services is always excellent and personal. I would not hesitate to recommend Smart Homes. Jamie, Jackie and Helen are a pleasure to deal with.

13 Mar 2020 23:00
I signed up on a Wednesday midday ish. By 4pm that same day senka had viewings lined up and by Friday my house was rented. I am amazed. Senka and Kelly have both been amazing. Great communication with lots of emails and...

Sofia Hussain
13 Mar 2020 18:00
Senka is very professional and excellent in knowledge. She proved first class customer service. She handled our tenancy with efficiency.

Wendy Jones
11 Mar 2020 21:00
Smart Homes were brilliant handling the sale of our house. The whole team were first class , from Russell with the initial valuation, through to Irene who handled the viewings and offers, then to Jackie who looked after the...

Matt Stanton
10 Mar 2020 19:00
Great service from everyone - the team were really helpful throughout the whole sale process. Jamie did the initial valuation and was very supportive, Simon Burchell came out to view the house and took great pictures, and...

Emily read
10 Mar 2020 18:00
I believe the real test of any business is when problems occur, and when they do smart homes really come through, our house move was not smooth running as with many cases. smart homes did not give up, they kept in constant...

Eleanor Hashim
09 Mar 2020 22:00
Was quick and reliable. Helen was a friendly estate agent and helped us with any questions we had. I would recommend them.

Frances Hickman
28 Feb 2020 21:00
Can’t praise Smart homes enough, their customer care has been second to none . Moving is a stressful time Helen Coles and the team we’re there for us every step of the way. They really made you feel that...

Laura Holmes
28 Feb 2020 09:00
Our property sold within the first week of it going on the market, the team kept me informed after the viewing and when we received the offer. However, due to this we didn’t have much dealings with this team. We...

Andrew Holmes
27 Feb 2020 19:00
I cannot praise Smart Homes, Jackie Jenkins and Helen Cole enough. Initially we went with Black & Gold who were, lets say poor, then switched to Smart Homes who sold our property within a week. Throughout our buying...

26 Feb 2020 22:00
We’ve recently sold our property through Smart Homes. All round they provided an outstanding service. We were kept informed of progress throughout the process and they were always happy to answer any questions...

24 Feb 2020 09:35
I have dealt with both Dickens Heath and Shirley. I completed in my property yesterday after a very stressful time, my thanks goes particularly to Louise Lane , Senka and Laurentia for their on going help and...

Chris Wall
19 Feb 2020 19:00
We have been using Smart Homes for a number of years given they have managed letting an apartment we have in Shirley, Solihull but latterly for the sale of an elderly relatives property. From the valuation provided by Jamie...

Karen Corbett
19 Feb 2020 17:10
Great selling experience with Smart Homes, from beginning to end they kept us fully informed and kept things moving forward. They are professional, efficient and friendly and I wouldn\'t hesitate to recommend them and...

James Morgan
17 Feb 2020 20:00
The level of effort and hard work from Helen was exceptional from start to finish. It means the world when you can have absolute faith in someone, when Helen says she’ll do something or phone you back, she...

Anna Newboult
15 Feb 2020 16:00
Smart Homes kept me informed every step of the way of selling the house. Excellent service and I would use them again to sell a property.

Philip Green
14 Feb 2020 16:53
Smart Homes (new homes) have provided an excellent service. They were able to facilitate the purchase of our apartment within just 2 weeks, from reservation to completion. Jade Barnwell from the New homes team has been most...

Julie Paul
13 Feb 2020 18:00
We were dreading the whole buying and selling process but it couldn’t have gone more smoothly and was pretty much stress free. We sold our house in 4 weeks with Smart Homes despite a slow market and they kept us...

Katie Brough
12 Feb 2020 13:00
Excellent service on both our sale and purchase Kept up to date and answered questions promptly Special thanks to Helen at Shirley branch for all her hard work

Jo Burn
11 Feb 2020 18:00
Smart Homes have been a pleasure to deal with. Always putting the customer first and doing everything possible to move the process forward. Making allowances for individuals needs. Thank you Smart Homes; we wouldn’t...

Eve Mccann
09 Feb 2020 10:00
Excellent! My house was sold in 5 days. Very helpful and friendly staff that made everything so easy for me. Would 100% recommend.

Mohammed Saleh Binafif
07 Feb 2020 20:00
I would like to thank them for their cooperation with me. Very friendly staff members and do their best to help

Bharath Kumar Kanniappan
03 Feb 2020 11:44
We have recently purchased our first home with the help of smart homes. I would say they have done an excellent job from the day one. Everytime I phone them, they answered with full responsible and accountabiliyy thorought...

Heather Hill
02 Feb 2020 18:00
Very professional through the whole process and importantly kept in contact and gave regular updates. Nothing was too much trouble and every time we had a question they would get back to us quickly with an answer.

31 Jan 2020 22:00
A huge thank you to Smart Homes for selling my house over the busy christmas period. They kept me up to date with the process of my house sale and made it an easy sale. I will be passing on my recommendations to others....

Laura Harvey
31 Jan 2020 22:00
I am a landlady who has been renting my property through Smart Homes for the last 9 months, and wanted to say how well the letting staff have been with me. They have regular house inspections and if the property needs...

31 Jan 2020 16:13
Friendly and professional staff provide an excellent customer service. As a buyer, I was kept updated throughout the whole process.

Emma simons
30 Jan 2020 20:00
Second time using Smart Homes, Jamie & Helen still as professional and friendly as they had been previously. Had experience with other agents in the area over the years and have always found the service at Smart Homes...