smarthomes reviews


The following reviews have been written by our customers who have all experienced the smarthomes approach.

These reviews have been supplied independently to by customers who have sold their house with us, by customers who have purchased a property through us, by those whose properties we let and also by the tenants that we deal with on an ongoing basis.

Have a read through and you’ll see why we’ve been voted the best overall agent in B90 from 2014 to this present day.


Andy Farr
24 Sep 2021 19:45
Great service from start to finish. House was sold within a week of going on the market and once the price had been agreed the support team kicked in and made sure everything went through smoothly. Would highly recommend.

Karen Tomlins
23 Sep 2021 08:45
Fantastic Service, Helen was absolutely brilliant, we couldn’t have done it without her, it’s nice when you meet people who are really good at their job! Thank you

Lee Overton
20 Sep 2021 10:53
I can recommend using smart homes , the Shirley branch were very good at supporting the clients on selling property and interacted well with both buyers and sellers

Anitha prakash
18 Sep 2021 00:45
I dealt with Gemma, She was a pleasure to deal with and very helpful throughout the sale process. Extremely Professional and efficient service from beginning to end

14 Sep 2021 09:40
Outstanding service. We sold our house back in Feb 21 and Debbie Guest was our negotiator. It was a long process due to the chain but Debbie regularly updated us. The lower chain broke but Debbie was there to pick up the...

Nick Youdan
13 Sep 2021 09:46
Absolutely first class service from a first class agent. Clearly Smart Homes know their market and seem to have a team that dont let the grass grow under their feet! From the first offer to securing the confirmation...

Julia Mcgovern
12 Sep 2021 23:45
Ellie lost no time sorting my Query, this young lady is a credit to Smart Homes. I would highly recommend this company.

Nina Winters
08 Sep 2021 23:45
Helen was acting for my vendor and kept me very well informed on progress, with weekly calls to me. She was lovely to deal with and had a very happy disposition :-) I only wish I could say the same about my own estate...

Jonathan Pacquiao
06 Sep 2021 11:47
After emailing the company after hours on Friday evening, I was pleasantly surprised to receive a reply the following morning. Ellie had clearly listed what pieces of information I needed to provide in order for a viewing to...

Guillaume Lesoin
03 Sep 2021 20:45
Hannah and Alan were always available for us. They have been reactive to our requests. They have provided a fantastic service!

Nigel Collins
31 Aug 2021 20:06
Helen is a nice, kind, pleasant, thoughtful, helpful, enjoyable, magnificent, outstanding person, with a nice personality, Helen rang me up sometimes twice a week, sometimes when she should have been going home, to...

Lisayne Ballet
31 Aug 2021 17:52
Smart homes offer a polite, efficient and professional service to landlords, going that extra mile to vet and select suitable tenants taking the worry out of the letting process.

Malgorzata Romanowska-Boryn
31 Aug 2021 14:59
Ellie is an excellent agent. Very professional, experienced and helpful. She helped me solve a big problem concerning the leaving of my previous property. She didn\'t make me feel uncomfortable, was very polite and did...

George Shib Sinha
31 Aug 2021 12:36
Helen eased the sale of my property with her experience and good nature. She expertly progressed the sale between all parties for which I am most grateful.

Phuoc Nguyen
31 Aug 2021 11:45
Very helpful, Great service provided, allowed the moving in process to be simple and understanding. Would highly recommend to anyone looking for a new home.

John Williams
30 Aug 2021 09:45
Alan & Senka provided good advices and showed great professionalism in procuring a tenant for me. I am very happy with Smart Homes services and will use them again for further lettings and sales.

Denise ward
30 Aug 2021 08:45
I initially dealt with Senka when applying for my rental property , she was very informative and supportive . Recently I have dealt with Tina as my letting negotiator and again she provides an efficient service in a timely...

Deborah Lanza
29 Aug 2021 17:45
Great lettings team at Smart Homes. I usually deal with Laura who has always been helpful, informative and professional. Would definitely recommend Smart Homes.

Umer Khan
29 Aug 2021 16:29
I have had experience as a buyer with Smart Homes, I am a first time buyer. Smart Homes fit the estate agents stereotype perfectly. They will provide you with a deadline within which you must make an offer, they have...

Nicole Garry
29 Aug 2021 11:45
Lovely team, very helpful. We deal with Hannah and Alan and they have been fantastic. They have made our journey to renting a property very smooth!

Ségolène Chambon
29 Aug 2021 10:45
Really nice agents with amazing properties! They are doing everything to help you with a smooth move I highly recommend them !

Julia Weston
28 Aug 2021 16:45
Brilliant service from start to finish. Smart Homes kept me informed of progress at all times. Helen was so lovely and supportive and made the experience a lot less stressful than it could have been. I would definitely use...

Sean Grieves
28 Aug 2021 12:45
Thanks to the letting team at Smart Homes to help secure my apartment. The transactio was quick and efficient. Great service.

Pedro Pena
28 Aug 2021 11:45
Ellie have been doing great job being with great dedication and attention to I’ve requested. Very pleased with service provided.

27 Aug 2021 22:45
My wife and I were extremely happy and enjoy about the whole process. Hannah is always acted quick response, courteously, helpful and professional. Hannah is secure, reliable and considerate even the long lead-time of...

Peter Taylor
27 Aug 2021 20:45
We had excellent service from Smart Homes from valuation through to our property being selling. Our property was sold within 24 hours of the first set of viewings.

Sarah Hale
27 Aug 2021 17:12
Both Louise, Julie and Rory were very helpful from start to finish. I got answers to all my questions and they helped make sure things were running smoothly.

Ria Singh
27 Aug 2021 14:46
Helen Cole was amazing and always assisted with a smile. Helen offered excellent customer service and always acted promptly. Thank you Helen for your amazing work and dedication.

Dean Spencer
27 Aug 2021 14:45
Seamless service from beginning to start, professional, friendly service right through to completion, I highly recommend using Smart-Homes you will not be disappointed, not all estate agents are the same!

Lackwinder Singh
27 Aug 2021 12:45
I have used smart home for a number of years and Sealed with Julie Evans. She is very professional and efficient in her manner towards me and my colleagues,And it has been a pleasure dealing with her

Tracey Summers
27 Aug 2021 10:46
So glad we used Smart Homes. We had a tricky time that would test the patience of many , but Helen at Smart gave us tremendous support and we\'re very grateful to her. I\'ve already recommended how good the...

Asha Muthusami
27 Aug 2021 03:45
Overall good service. Except on one occasion over the phone, the staff were all polite and friendly. Hannah was very understanding, helpful and always replied promptly when contacted. Smooth move in on the date with Nanci....

Alfie Dunn
26 Aug 2021 22:45
Fantastic team from start to finish, couldn’t fault anyone, nothing was too much trouble, always returned calls - customers service was faultless. Also used Louise their in-house mortgage advisor she was brilliant.

Simon Buckley
26 Aug 2021 19:45
Senka and the team always deliver a first class service in a friendly and professional manner. They make it easy being a remote landlord

Lisa McNamara
26 Aug 2021 12:44
Fantastic service again from Smart Homes in finding me a quality tenant. Their attention to detail in all areas particularly gave me reassurance that I am fully compliant as a landlord which is very important to me. Alan in...

Peter Griffin
26 Aug 2021 11:45
Down to Earth, sensible people, with massive experience and skills, helpful, pleasant and pro active in pushing for Sale and completion. Will use again.

Jeff Dudley
26 Aug 2021 11:30
Smart homes have provided exceptional service selling our house. From the initial meeting with Jamie, follow up by Louise and then progress from Helen they have been fantastic, They gave advice at all stages, notified us of...

Bethany P
25 Aug 2021 18:24
Helen was very helpful and proactive. She worked hard to chase up missing documents from vendor and vendor\'s solicitor ad provided regular updates via weekly phone calls.

Helen Stone
25 Aug 2021 13:46
Very friendly and very good at their jobs! Really pleased we moved our house sale to Smart Homes and after months of no movement we sold quickly. Very professional service during the sales process and always prompt responses.

Adam Jones
25 Aug 2021 11:48
Helen Cole is brilliant! Smart Homes are good Helen makes it excellent. She made sure we were informed and got what we needed despite being busy.

Laura Roy
24 Aug 2021 18:19
Amazing sales progression service! Helen Cole was fantastic, without her I doubt our sale & purchase would have gone through during the stamp duty holiday. Highly recommend smart homes. We use smart homes for the sale...

Joanne Johnson-Derrick
24 Aug 2021 17:45
Amazing service when buying a property. My solicitor’s support was virtually non existent, Helen was able to offer more support and drove the sale through giving regular updates from vendor and their solicitor....

Joanne Ryan
18 Aug 2021 16:45
I can\'t thank Smart Homes enough for their help with my purchase. From start to finish every single person I dealt with was friendly, helpful and professional. Helen and Louise (Lewis) in particular are fabulous. There...

Chris Wall
16 Aug 2021 11:47
Have had dealings with the buying, selling and renting out arms of the company for several years and all have performed as expected or better. Would definitely recommend!

Dipit Parmar
12 Aug 2021 14:59
Bought my property through Smart Homes, I'd wish I'd sold mine through them to. Service levels were outstanding. They were very quick at getting information and relaying it. I had numerous courtesy calls too...

charles jones
05 Aug 2021 20:45
I generally rate the team at Smart homes as very good. They would be my go to agent. Not perfect, but better than others I\'ve dealt with. However - Helen in sales progression, takes \'very good\' to...

Lesley Sugrue
26 Jul 2021 17:08
We were extremely pleased with the service provided by Smart Homes from the start of the process to the very end. The staff always called with updates and assistance and we never felt that we had to deal with anything on our...

Kate Small
25 Jul 2021 10:45
Excellent service from start to finish. Debbie our contact at the Shirley branch was always efficient, keeping us updated at all times, always calling us back as promised with out her help the the moving process would of been...

Adam sayers
24 Jul 2021 16:45
Dawn helped us buy our first home.. could not ask for a better service.. always smiling and full of local knowledge.. Communication was brilliant every step of the way, we are very happy with the service provide.. thanks a...

Laura Bevan
15 Jul 2021 11:56
Julia and Louise couldn't have helped us any more when we bought at Broadoaks. We originally viewed to rent but they talked us through buying and the help to buy scheme. Thanks so much ladies for making the experience as...