smarthomes reviews


The following reviews have been written by our customers who have all experienced the smarthomes approach.

These reviews have been supplied independently to by customers who have sold their house with us, by those whose properties we let and also by the tenants that we deal with on an ongoing basis.
Have a read through and you’ll see why we’ve been voted the best overall agent in B90 from 2014 to 2017.

Shauaib Mirza
15 Apr 2021 09:35
Recently purchased a property marketed by Smart Homes. The sale was being looked after by Helen Cole. She was very helpful, kept us updated regularly and was just a pleasure to deal with. The service provided was fantastic....

Natalie India Balmain
14 Apr 2021 12:45
Laura and the team at Smart Homes Dickens Heath are very friendly and pleasant to deal with and have always acted courteously, fairly and professionally in my experience with them. The property that I rented through them was...

07 Apr 2021 08:41
I bought my property through Smart Homes recently and found them professional, responsive and easy to deal with. Staff were proactive and helpful and very responsive to any questions I raised. Helen Cole handled the purchase...

Mini Nayyar
06 Apr 2021 09:23
The service has been 10\/10, from start to finish the team have been incredibly helpful & friendly throughout the process.. making it a smooth transition into our new home. Thank you all for your help & support. We...

Min Odedra
06 Apr 2021 09:19
Many thanks for a straight forward purchase in these corona chaos times. I have just completed on a house purchase from Smart Homes. The time it took was very efficient. All of the team were very friendly and helpful. In...

Majad Hussain
31 Mar 2021 13:00
Smart Homes have been excellent! They are professional - prompt - and will go out of their way to provide a fantastic service!

Paul D
31 Mar 2021 09:00
Excellent service throughout, from initial valuation visit to after sales service and completion. Property sold for 99% of listed price, which was higher than other agents suggested the property should be listed at.

Elaine O\'Sullivan
30 Mar 2021 21:00
Never needed to chase up on progress as we were contacted at least once a week with updates. They handled all viewings for us and gave sound advice on valuation. Helen Cole who looked after the sale for us acted in our best...

Katarina Tisma
30 Mar 2021 14:24
Fantastic service yet again from Senka and the team at Smart Homes. Great job of finding the perfect tenants for our property with good communication throughout. Senka made the whole process seem effortless and totally put us...

30 Mar 2021 14:24
Having dealt with Senka on more than one occasion I can honestly say that she is a consummate rental negotiator. She makes it her business to learn about the property and the surrounding area which has resulted in multiple...

Debbie Lanza
29 Mar 2021 18:00
Really pleased with the service from Smart Homes for managing my rental property. Laura is my first port of call and always responds promptly to my calls and emails but the whole team Senka, Michael and Alan are all...

Steven Bott
29 Mar 2021 16:00
Senka and the team did an excellent job reletting my property - thanks! They have acted on a number of my properties and I have always received an excellent and professional service.

Karen Corbett
29 Mar 2021 14:08
We have used Smarts many times and each time is a pleasure. Their service is professional yet personal, all the staff are great but special thanks go to Senka

Sandy Lycett
28 Mar 2021 23:00
This is the second time we as a family have used Smarthomes in dickens Heath. Both times they’ve gone above and beyond to help me and my family; especially Senka. We Can not thank her enough for all her hard work...

Sara Kate
28 Mar 2021 19:00
Senka was extremely helpful and always communicated very well to keep me up to date with what was going on! Was very impressed

Iain Neville
27 Mar 2021 22:00
The whole team have provided us with a a professional, friendly and speedy service. Right from the valuation visit, through preparation and posting of the marketing material; the ability to get the right viewers interested...

Jane Murphy
26 Mar 2021 17:00
Myself and my husband sold our property with Smart Homes. Debbie Guest was overseeing our progression after we agreed an offer. She was so supportive and understanding of our situation. She was always available, preempting...

Matthew Smith
26 Mar 2021 16:00
Good service levels. Sales progresion push as required. Gemma was excellent. All round top agent. Wouldn\'t hesitate to recommend. Best agent in the West Midlands.

Jazz Ahmed
24 Mar 2021 17:00
Louise is a lovely person she has supported us through our purchase every step of the way. Patiently waited when we would turn up slightly late for our appointments. (Not that I recommend coming late come, early guys!). Gives...

Wendy Kelly
21 Mar 2021 15:00
Excellent service from start to finish, especially from Gemma Sproston in the Sales Progression team. I would highly recommend Smart Homes.

Georgina McCormick
20 Mar 2021 18:00
Buying a property for the first time can be a daunting experience and although communication at times wasn\'t as I expected, it was really valuable to have Louise and Julia there to support me through the process! I am...

Rubina qayum
18 Mar 2021 16:41
I recently purchased a house through smart homes, Shirley. They were very professional from the onset and dealt with all my queries quickly and efficiently. Gemma kept me in the updated throughout the whole process. Even...

Mark Wildridge
16 Mar 2021 18:00
It’s a difficult thing selling a house but the support and great advice I have received from Louise Lane has made it a lot easier she gave me the exact advice I needed for a sale and been a support all the way...

Mrs McGuinness
16 Mar 2021 15:50
Used Smart Homes many times over the years for myself and also family members, and always been so amazed with their service....this time Helen dealt with two properties we had to sell pretty quick and she amazed us! Even...

Kim and Stephen Holmes
13 Mar 2021 18:00
We have been very impressed with the personal service from the Smart Homes Dickens Heath team. Our main contact was Senka. She guided us efficiently step by step through the process as first time landlords. We feel confident...

Kathy Leach
12 Mar 2021 20:00
Overall a good experience. Due to covid we ended up showing round our purchasers ourselves for both their visits but a highlight was the after sales service provided by Gemma.

Chris O\'Connor
12 Mar 2021 16:01
I found Senka and the rest of the staff professional and realistic in the valuation provided. Would definitely use them again if the situation arose.

Ethan O\'Hara
12 Mar 2021 11:11
I very hopefully and proactive with any questions asked about the property by all team from the sales to mortgage advisor. Really pleased with the property I\'ve purchased would definitely recommend smart homes any....

Josh Biswas
11 Mar 2021 16:55
Excellent Service from Helen throughout the whole process. I was constantly updated on any progress with full detail of the next steps that were taking place. I felt like Helen made the process a lot less stressful and...

10 Mar 2021 13:12
I have used Smart Homes when buying, selling and letting property and have received the same high standard of customer service and professionalism each time.

Kate Garner
09 Mar 2021 21:00
Brilliant service, we were updated frequently, our property achieved 2 over asking price offers in the first week after a year on and off the market with another internet based agency. Would recommend!

Michelle Jacqueline Williams
09 Mar 2021 15:25
FANTASTIC SERVICE! I simply cannot praise Smart Homes highly enough for their efficiency, friendliness, professionalism and general excellent customer service during the sale of my Mum\'s home. We knew from...

09 Mar 2021 03:00
Absolutely brilliant after sales support - I haven\'t directly instructed Smart homes, they were actually instructed by the seller of the house I bought. Irrespective, Debbie Guest was absolutely superb and often worked...

Kevin Price
08 Mar 2021 16:37
a professional and speedy process by excellent staff as I've experienced previously. I would have no hesitation in recommending further..

Happy customer
08 Mar 2021 14:48
It took a while to sell our property and had to reduce the price to obtain a sale. The initial sale of our property took a long time due to it falling through, however, there were plenty of viewings arranged and once the...

Helio Fleury
04 Mar 2021 22:00
Julia & Louise were both extremely helpful throughout the buying process, even if I was abroad for the most of it. No part of the process was of let down. Great agents and I’d love to buy with them in the...

04 Mar 2021 14:08
Very good and professional despite frustrations with my solicitor and lack of communication from them, Gemma always kept me up to date and chasing people where required.

Nikki Guest
04 Mar 2021 13:29
I worked with Julia, Jo and Louise over the process of buying my apartment. They were super helpful, always ready to answer any questions and really easy to get hold of. If I had a question they couldn't answer straight...

Ashish chikermane
03 Mar 2021 11:54
Excellent service from Julia She was amazing, and very hardworking Was always looking out for our interests No issue was small Both Julia and Jo were very enthusiastic Thank you

Andrew Else
02 Mar 2021 11:00
Our experience of dealing with Smart Homes as a buyer was entirely positive - Gemma was helpful, proactive and assisted considerably in successfully completing the transaction in what was a lengthy and complicated chain....

Shauna grant
26 Feb 2021 09:17
Louise was exceptionally helpful & professional when aiding me with the purchase of my very first property. Nothing was too much trouble & she was very prompt in answering any queries I had. Would highly recommend...

25 Feb 2021 14:00
Excellent service from start to finish. All staff were caring and took the time to listen to all our needs. A special \'thank you\' to Helen who was fantastic dealing with our case and guided us carefully...

Laura Roy
23 Feb 2021 21:00
We purchased and sold our property through Smart homes. The service was outstanding on both sides. The initial sale instruction of our home was handled by Josh Field, who made the process very easy to understand thanks to...

Probjot Singh Rathore
22 Feb 2021 16:11
Our sale was handled by Debbie Guest. What an amazing person. So professional, excellent communication skills, tenacity and a real asset to smart homes. Thank you

Darren Mockble
22 Feb 2021 10:00
Although Josh and his team were unable to sell my property for me they did all they could and were very helpful. great people to deal with and would definitely consider using them again.

Pete O\'Donnell
19 Feb 2021 19:00
I had a great experience dealing with Smart Homes. We were selling my departed mums house and they made the whole experience as easy and stress free as is possible - considering we were selling the family home. Debbie...

Kate Booth
19 Feb 2021 14:08
The team at Smart Homes have been so brilliant during my move. Laurentia in the Sales Progression team kept me updated on a regular basis, she was fully up to speed with what was happening throughout the rest of the chain,...

19 Feb 2021 13:57
My wife and I are about to complete on the purchase of a probate sale property. The member of the sales progression team at Smart Homes I dealt with over the phone and via email was polite, professional, and proactive at all...

17 Feb 2021 21:00
Throughout the whole process, Debbie was excellent. We had a number of issues and hurdles along the way but throughout Debbie was always exceptionally active in ensuring things were completed and we were informed and she was...

17 Feb 2021 13:00
Senka and her team has been amazing! They make sure everything was going smoothly. Really professional and friendly I highly recommend them !