The Government have created a working group - including estate agents, property experts and the public - in a step towards ensuring all UK estate agents are regulated. The group will put forward findings and recommendations by summer 2019, with the aim of improving standards in the estate agent market across the country.
The Government’s Housing Minister, Heather Wheeler, noted that anyone can currently act as an estate agent and that qualifications aren’t necessary. She also pointed out that while many agents do become members of professional bodies which encourage certain standards of service, there are some that do not – and can give the industry a bad name. The Government will consider the introduction of mandatory qualifications, and an independent regulator, in order that all customers can receive a professional service at a fair price.
Ms Wheeler commented “For too long, many people have faced incurring fees and bad service from a number of property agents. People should have confidence when buying, selling or renting a home.”
Sarah Jenkins, Lettings Director at smarthomes added “This is a great initiative for the property market - many of our customers come to us after being let down by another sales or letting agent, having had a really poor experience. They then have a negative impression of the market as a whole. However, at smarthomes we turn their experience around and show them how it should be done. Having just been awarded the ‘Best Estate Agent Sales Branch in the UK’ by Allagents.co.uk for 2018, we’re clearly doing something right!”
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