Our modern offices are home to hand-picked teams of leading industry figures who have impacted and influenced the local market with their in-depth knowledge and long standing customer service.
Like any business, smarthomes is only as good as its employees and ours have all either been with us from the start or have been head-hunted by us. The one thing they all have in common is their positive, can-do attitude and their strong work ethic which drives them to do the best they possibly can.
When I started smarthomes 20 years ago, it was with the ambition of having a company that I, and my staff, could be proud of. To offer the very best in customer service so that our customers felt appreciated and could trust that they were receiving the very best care and advice. I am very proud of what we have and will continue to accomplish.
My role of Office Manager and Sales Progressor is varied and brings different challenges which I find very rewarding. The company always strives to provide the highest level of customer service and is continually investing in both the staff and new ideas. I am very proud to be part of the smarthomes team.
Having recently joined smarthomes, I love working as part of a team that are completely focused on the best customer experience standards I have even seen in 23 years in the industry. My role as Sales Director of Solihull is to promote Shirley’s number one agent into the Solihull area, which I have invaluable knowledge and experience of.
Senior Sales Negotiator
I joined smarthomes in 2018 to work alongside Russell Patterson as a Senior Sales Negotiator. I love this particular role - interacting with vendors and purchasers, carrying out viewings, providing feedback and agreeing sales. After having known Jamie for several years, I chose to work for smarthomes based on their reputation for great customer service.
My role as Sales Manager at smarthomes involves all aspects of helping people move home. I particularly enjoy carrying out market appraisals and successfully gaining new instructions. I’m proud to work for such a forward thinking and market leading company. We offer a service which is second to none, offering a modern marketing approach with traditional values.
I joined the smarthomes team in 2018 as a Trainee Sales Negotiator, on an apprenticeship, and am learning something new every day. The atmosphere is friendly and supportive, and I’m delighted to be working for a company that takes care of their staff, staff who deliver award-winning customer service.
The fact that most of our team stay working here year after year tells you a lot about smarthomes. Our proactive and service-driven attitude not only helps our customers, but also helps our staff achieve their goals. My role is valuing clients’ homes and helping them sell, with a friendly and professional approach.
My role as a Senior Valuer is to carry out market appraisals in Hall Green and Acocks Green and oversee the whole process - from perspective vendors coming to the market through to showing potential buyers their new home. The job role entails change every day, and this is one of the key reasons I enjoy working for smarthomes. With a great team ethos, smarthomes is a really enjoyable place to work.
My role over the past 8 years has changed considerably and working for smarthomes has allowed me to progress my career. I’ve become highly skilled in many aspects of the agency, resulting in my current position as Instructions Manager. The team at smarthomes are great to work with and I look forward to many more years of service with them.
I have been working for smarthomes for approximately 7 years, starting out as a Viewings Representative and progressing to a Sales Negotiator. I get to interact with vendors, and potential purchasers, assisting them in finding their perfect home. The team at smarthomes are extremely supportive, offering lots of training opportunities which has enhanced my core skill set.
After over 20 years in the estate agency industry, it is a pleasure to work as a Sales Progressor for smarthomes, who work hard to put the customer first on a daily basis. I thoroughly enjoy my role as I get great satisfaction from knowing that I have helped both vendors and purchasers complete their dream of owning their ideal home.
I joined smarthomes a year ago to become part of their sales progression team, where I assist both vendors and purchasers with their move from when the sale is agreed to the day they get their keys. I have found that no two sales are ever the same and it’s great being part of the client’s journey. My role is often challenging but also very rewarding.
I am responsible, as Sales Administrator, for overseeing the office administration, to ensure our vendors’ properties are showcased to their full potential and to bring them to the market quickly. The team’s enthusiasm drives everyone to go above and beyond for our clients and this enables us to exceed expectations. The gratitude shown to us for doing so is a highlight of my role.
I was just completing my Level Two qualifications in Business Administration when I applied for the Administrators Apprenticeship with smarthomes. I think that it is a fantastic opportunity for a young person to join such a well known Company and work alongside some amazing people.
As a viewing representative, I accompany potential buyers on viewings, and provide them with all the information they need to know. Working for smarthomes team is brilliant – it’s such a professional and friendly place to work.
I work for smarthomes as a Viewings Representative and the excitement of finding a home for the purchaser gives me great satisfaction. I am also very honoured to be asked to help sell the vendor’s home, usually someone’s biggest asset. I feel part of a caring and professional team who are dedicated to the customers and their job.
I work as a Weekend Viewing Representative for smarthomes and absolutely relish the role. I get to engage with clients during the viewings and then provide feedback to the office, so they are able to relay this to the vendor. I love hearing that a sale has been agreed following a viewing and I am proud to be associated with the market-leading agent in the area.
I have worked for smarthomes since 2011 as a Weekend Sales Assistant. The company is well known for its ambition and great customer service and I thoroughly enjoy being a part of this. I love the satisfaction of helping people find their dream home and thrive on the diversity of this role.
New Homes Sales Director
I am really excited about my future with smarthomes, I have worked for a number of larger developers and understand the buying process and what is needed to achieve sales and I believe that with smarthomes I can help grow this side of their business.
I have a clear understanding of the buyers needs, expectations and how to ensure that their experience of buying either their first or their forever home is a journey that they will enjoy and never forget.
As the in-house mortgage consultant, I provide advice to those buying, selling & re-financing their property. A mortgage is often an instrumental part of the home buying process and I feel a great sense of satisfaction seeing my clients collect the keys for their new home. I love being part of a team whose customers are their number one priority.
New Homes Advisor
I am very excited to join the Land and New Homes department at smarthomes. My role as new sales advisor will involve all aspects of the sales process, from the initial sales to signing the contract, right through to completion. I am very proud to be working for a company which prides itself in excellent customer service.
Director of Lettings
I have worked in the industry for over 18 years and in all that time have never been part of a more dynamic, professional team of people who truly go out of their way for their clients. I lead the Lettings Department in their day-to-day roles and oversee the management of the company, along with Jamie Smart. I am very proud to work for such a forward-thinking, vibrant company.
Senior Lettings Negotiator
My role as Senior Lettings Negotiator is to carry out market appraisals and oversee tenant applications. I really relish working for a company who continually invest in their staff and resources, enabling us to deliver the very best customer service and achieve award-winning results.
I enjoy being a member of a supportive team within a thriving company. My role as Application Co-ordinator involves preparing letting contracts and checking inventories and all other legal documentation that ensure all properties comply to current legislation.
smarthomes has a good reputation within the industry and I identify with the main principle of the business which is delivering the best possible customer experience. My role is to guide prospective tenants through the rental process, and the best part of the job is knowing that you have given the best service possible and being rewarded with nice comments.
Senior Property Manager
I have worked in the industry for over 15 years and my current role as Senior Property Manager means that I spend most of my time out of the office, carrying out check-outs and property inspections. I love working for a company that cares about their staff and love that everyone gets on so well.
I enjoy working for smarthomes as it is a very buoyant business and we pride ourselves on giving excellent customer service. My role in the company is to let properties in a seamless and timely manner to qualified tenants. I enjoy looking after my landlords and tenants and giving them a professional and friendly service throughout their time with me.
Every day is different in my role as a Property Manager. Most of my time is spent liaising with landlords and tenants on check-outs, maintenance queries and property inspections. I love working for such a supportive and encouraging company with an amazing team of people and I know our clients benefit from this too.
As a Property Manager I provide support to tenants and landlords alike through tenancy renewals, maintenance queries and end of tenancy check-outs. We are faced with new challenges every day but working for a good business, who continually supports their staff and has a great team ethos, means we can deliver an excellent customer experience.
Junior Lettings Negotiator
My role as Junior Lettings Negotiator is to assist with general administration tasks and to take people through the referencing process, which is different every time. Every day there is something new to learn, which keeps the days interesting and challenging. I enjoy working for such a thriving company with a brilliant team behind it.