smarthomes reviews

smart reviews

The following reviews have been written by our customers who have all experienced the smarthomes approach.

These reviews have been supplied independently to by customers who have sold their house with us, by those whose properties we let and also by the tenants that we deal with on an ongoing basis.
Have a read through and you’ll see why we’ve been voted the best overall agent in B90 from 2014 to 2017.

14 Mar 2019 18:00
Sales progression team worked hard to ensure our chain worked together. Mortgage/insurance advice was spot on too from Louise.

14 Mar 2019 09:35
Sold our flat through Smart Homes, exceptional service from start to finish. Staff all very friendly and extremely helpful Moving house is very stressful and it was very pleasant to deal with an independent agent who offers a...

John smith
12 Mar 2019 09:48
Senka was our original point of contact. She fully understood our needs and was helpful in finding the correct tenant. She answers queries immediately and took away the stress.

10 Mar 2019 18:00
Complete service from start to finish, well negotiated in closing the deal smoothly and to maximize the benefit to myself at the client.

09 Mar 2019 09:00
It was a delight to deal with Irene, she was extremely helpful and friendly, nothing was too much trouble, if she was on another call or in a meeting she always called me back at her earliest convenience.

08 Mar 2019 17:25
Friendly and approachable staff. Great customer service. Updates received on a regular basis from the start right through to completion.

S and M
08 Mar 2019 15:47
As first time buyers we searched for a property for well over a year. During which time we faced inexperienced, impolite, rude, dishonest, pushy, aggressive, and outright slimy estate agents along the way. It really was soul...

06 Mar 2019 18:00
Excellent service. My property was very well advertised and sold very promptly and for a very good price. Later delays caused by the upward chain were handled with great sympathy and Jackie never stopped pressing on my...

06 Mar 2019 08:00
The Smart Homes team (Louise, Emma and Nicola) in Shirley (Solihull) have been brilliant in securing the sale of my property having recently moved to them following a poor experience with another local agent. Time was of the...

01 Mar 2019 11:00
Helen and Gin were polite, professional and always willing to help with any queries. They made the whole buying/selling process as seamless as possible. They kept us informed at all times and nothing was too much.

27 Feb 2019 04:00
The team at Smarts really care about who they are representing. They are no nonsense, efficient, friendly and don't stop until a resolution is reached for any challenges met and a successful outcome achieved.

Louisa Murphy
26 Feb 2019 16:29
The whole team at Smart Homes in Shirley have given us a first class service. The sale of our mother's house has been difficult for us but Josh and Emma have made the process easier. The communication has been...

26 Feb 2019 10:18
Helen was brilliant, nothing was too much trouble and I felt she was fighting my corner and going above and beyond to ensure my move went ahead and went well. It feels like smart homes really care but hey are also very...

25 Feb 2019 21:00
First class service from every department within the team. Friendly, very knowledgeable and have assisted us along every step of the process with no questions left unturned.

14 Feb 2019 08:53
I came from Japan and I totally did familiar with the area and I did not have any idea how to find a flat. They kindly support to find furnished flat and I enjoyed UK life for 3 years. Thank you for everything.

Garry wood
13 Feb 2019 17:27
Having used several agents over the years to let property's for me no one is in the same league as smart homes let in one day great job by all at smart homes Garry wood

Adrian W
13 Feb 2019 17:24
Always very positive and professional, we are very pleased with Senka's support and would recommend her and her support team on any lettings matters around the Dickens Heath area

12 Feb 2019 13:00
Jackie was always available and very sensitive to the chains needs considering it was a difficult process, she kept everybody in the chain in the loop on the process and this was extremely reassuring. When Jackie was away...

Paul McLoughlin
12 Feb 2019 10:27
Having just completed a sale/purchase with smart homes I cannot rate them highly enough, a problematic sale from the start Helen at smart homes was excellent and used her negotiating skills to minimise the stress to...

Jo fro Shirley
12 Feb 2019 09:44
I received excellent customer service from team members at smarthomes. Josh who did the valuation presented himself as polite, knowledgable and he did a brilliant market appraisal and instilled confidence in me and my sale,...

Dennis and Gill
11 Feb 2019 16:46
Irene guided us successfully through a very difficult sale and at all times kept us fully informed and solicitors, 'motivated'.

11 Feb 2019 15:12
Very happy to have bought through Smart Homes. Staff were friendly and listened to pints thoroughly. I would definitely use them again to sell or buy.

11 Feb 2019 11:24
We appointed Smart Homes to sell our property after getting nowhere with a previous Estate Agent. It didn't take long before we had a decent offer which we accepted. Where Smart Homes excelled for us was in sales...

Linda R.
11 Feb 2019 09:52
Best letting Agency by far. We found the property for rent through the Smart Homes. Senka has been really helpful through the application process, always there to answer all your queries. Ever since we moved in the service...

11 Feb 2019 09:52
We had a very good experience selling through Smart Homes. Louise was very professional and helpful. We had a confirmed sale within 3 weeks. Gin Kaur was then very thorough in keeping us informed on the sale progression. She...

Mr B Bhogal
08 Feb 2019 09:19
The process has been smooth. Was really good that i didn't have to do any of the viewings as the agent took care of it all which was better for me as it's not a property I lived in and the agent was free to make all...

06 Feb 2019 17:05
Property Management requires a response to issues or queries raised. There is a near zero response rate to emails sent, leaving you in the dark about what is happening or even if something is being done.

Debbie Bromwich
03 Feb 2019 17:00
We recently sold our house in Solihull planning a big move up to the Wirral after 25yrs in the same house, I didn't know what to expect, Smart Homes, were fantastic, from the valuation by Jamie it was sold within 3...

03 Feb 2019 15:00
I bought through Russell at Smart Homes and was impressed with his attitude,and patience all the time we were viewing. I had looked at 55 properties with other Agents and NONE compared with Smart Homes. Thanking you for...

02 Feb 2019 22:00
Excellent service throughout from initial meeting with Jamie through to Helen getting the sale over the line. Wasn't the easiest property to sell with one purchaser pulling out, but patience, persistence and good...

j Marilyn
02 Feb 2019 16:00
Laura is switched on, personable, informative, engaging and in my honest opinion totally wasted in the backgound. She has altered my details several times, and is always patient, pleasant and willing to help. When I first...

31 Jan 2019 23:00
The BEST estate agents I have ever used! Great staff who were helpful and friendly throughout. Gin Kaur was specifically dealing with my house purchase. As a first time buyer, buying a new house can be a daunting process but...

Recent client
31 Jan 2019 20:00
I was really pleased with the service provided by Smart Homes (Shirley). It was professional, efficient and accommodating. I had a lot of dealings with Gin Kaur, who was excellent. She kept both sides informed throughout the...

29 Jan 2019 14:48
I decided to come on the market with Smart Homes following a disappointing time on the market with another local estate agent. Josh regularly kept me updated with the marketing, Emma was great negotiating the sale and Gin...

Dane Kierstenson
29 Jan 2019 10:00
From the start I felt that Louise was looking out for my best interests. She was friendly, thorough and continued to follow through on promised actions from start to finish. I decided to pay the lifetime fee to secure her...

Jit Chauhan
24 Jan 2019 14:00
My first interaction with Helen @Smarthomes when purchasing a buy to let property. From the first viewing through to exchange Helen kept me updated with regular contact on a challenging purchase. The purchase was delayed...

22 Jan 2019 13:36
We bought our dream house through SmartHomes shirley. Due to the long chain, we have been waiting for quite a long time. Helen in SmartHomes has regularly contacted me for the update of the process, which ensures me a lot....

Audrey and Chris Jones
22 Jan 2019 01:00
Great staff best estate agents we have used in Shirley. They always get back to you and keep you updated on what's happening. Jamie most helpful and Jackie always keeps us informed. I have used over the years many...

21 Jan 2019 22:00
Smart homes have been absolutely brilliant. I am so glad we bought our property through them. It was such a stress free process with weekly updates from Helen. I can't recommend them enough. They helped us from start...

Paul Stanley
21 Jan 2019 09:17
I have used Smart homes and Senka for over 5 years now. Each time one of my flats becomes vacant. They have always found great tenants and I have only lost a handful of rental days. This is down to how effective Smart Homes...

Callaghan Family
17 Jan 2019 23:00
Whilst living overseas, Senka and the Smart Homes team have exceptionally managed our properties for a considerable number of years, always providing a professional and excellent service - providing us with full peace of mind...

Dom Burke
17 Jan 2019 15:00
An agent I have used more than once and very happy to use again and recommend. A polite, honest service that is well executed.

17 Jan 2019 14:00
I have been a Smarthomes customer for seven years. In recent years, Senka is always my first point of contact. She always keeps me update about the progress of the letting of my properties. Apart from her, every other staffs...

14 Jan 2019 22:00
Having recently engaged Smarts following a disappointing experience elsewhere, we are really impressed by how keen Smart homes were to fill our tenancy. Fingers crossed all done in 10 days. Good advice, marketed at the right...

Sarah Miller
13 Jan 2019 01:00
From start to finish everyone I spoke with was professional and delivered exactly what was promised. I was kept up to date throughout the whole process. I wouldn't hesitate to recommend Smart Homes to anyone selling...

11 Jan 2019 23:00
Looked at some of the online services and yes they are a lot cheaper, spoke to Russell and was impressed with his experience and he spoke our language so we decided to pay the extra and go with Smarthomes. Couple of problems...

Joanne Hughes
11 Jan 2019 16:32
Jackie was there for us throughout and always went the extra mile .i would recommend both her and Smart Homes and we are very grateful for her dedication and hard work to try and make our move as smooth as possible.The team...

11 Jan 2019 15:00
Smart homes went the extra mile to make sure everything was in place after a very stressful time with several solicitors, they called me with updates several times a week with a friendly and professional manner. I look...

11 Jan 2019 12:00
We are in the process of purchasing our new home through Smart Homes and the service has been great. We were able to view at our convenience and were kept updated throughout by Emma.

11 Jan 2019 11:00
Irene Pullin project managed the sale without fault and despite some external roadblocks during the process, hit my target date. I believe the completion of sale without Irene's input and experience would have been...